Last updated: March 2026
These Terms of Service ("Terms") govern your use of the Pure Heart Centre website at www.pureheartcentre.com ("Website") and your purchase of or participation in any products, services, programs, sessions, workshops, education days, retreats, immersions, certifications or events offered by Pure Heart Centre ("Services").
Please read these Terms carefully before using our Website or engaging with our Services. By accessing our Website or purchasing any of our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Website or engage with our Services.
These Terms are governed by the laws of Queensland, Australia and the Australian Consumer Law (ACL) as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Pure Heart Centre ABN 19 660 736 318 is a heart-led wellbeing and education centre based on the Gold Coast, Queensland, Australia.
Registered address: Gold Coast, Queensland, Australia Email: admin@pureheartcentre.com Website: www.pureheartcentre.com
References to "Pure Heart Centre", "we", "us" or "our" in these Terms include Moira Williams, Aknes Kendra, Laura Williams and Jess Lee Larsen operating under the Pure Heart Centre name, as well as Events with Heart where applicable.
Pure Heart Centre offers the following categories of services:
Digital products — ebooks and companion workbooks available as instant digital downloads, including Lead with Heart, Heart of Conscious Business, Whispers of the Heart, Heart of the Home and Astrology for the Heart.
Private sessions — one-on-one consultations with Moira Williams, Laura Williams and Aknes Kendra, available in person on the Gold Coast, online and by phone.
Education days and workshops — full-day and multi-session educational experiences including the Self Mastery Day, Heart-Led Leadership Day, Sound Light and Nervous System Day, Heart of the Home Day, Heartful Kids Day and the Monthly Community Mastermind.
Immersive experiences and retreats — bespoke multi-day experiences including the Conscious Business Weekend Immersion, the Conscious Partnership Weekend Retreat, the Mother and Daughter Retreat and the Personal Weekend Retreat.
Practitioner training and certifications — self-guided certification programs including Pure Heart Reiki Levels 1–3, the Pure Heart Connection Method, the Emotional Healers Program and the 12-Month Pure Heart Practitioner Journey.
Events and gatherings — keynote speaking engagements, in-person community events and celebrations coordinated through Events with Heart.
Newsletter and free resources — email communications and free digital resources including the Golden Corridor and White Bus with White Wings meditations, available upon subscription.
Sunday Reiki Healing Circle — weekly distant Reiki sessions delivered as part of an ongoing subscription.
By using our Website or purchasing our Services, you represent and warrant that:
You are at least 18 years of age, or that you are a parent or legal guardian purchasing on behalf of a minor with full authority to do so.
You have the legal capacity to enter into a binding agreement.
You will use our Services only for lawful purposes and in accordance with these Terms.
You will provide accurate, current and complete information when making a booking or purchase.
Where you are booking on behalf of a minor, you accept full responsibility for ensuring the minor's participation is appropriate and for supervising their engagement with any materials provided.
5.1 How to Book or Purchase
Bookings and purchases may be made through our Website, through our third-party booking platforms (including Google Calendar, Acuity Scheduling and Calendly) or by contacting us directly at admin@pureheartcentre.com.
5.2 Confirmation
Your booking or purchase is confirmed when you receive a written confirmation from Pure Heart Centre by email. Please check your spam or junk folder if you do not receive a confirmation within 24 hours of booking.
5.3 Accuracy of Information
It is your responsibility to ensure that all booking and contact information you provide is accurate and complete. Pure Heart Centre accepts no responsibility for any loss or inconvenience resulting from inaccurate information provided at the time of booking.
5.4 Pricing
All prices listed on our Website are in Australian Dollars (AUD) and are inclusive of GST where applicable. We reserve the right to change our pricing at any time without notice. The price applicable to your booking or purchase is the price listed at the time your booking or purchase is confirmed.
5.5 Payment
Payment is required at the time of booking or purchase unless otherwise agreed in writing. We accept payment through the secure third-party payment processors listed on our Website. Pure Heart Centre does not store your full credit card or banking details.
6.1 Instant Digital Delivery
All ebooks and digital workbooks purchased through Pure Heart Centre are delivered electronically as PDF downloads. Access is provided immediately upon confirmation of payment.
6.2 Personal Use Only
All digital products are for your personal use only. You may not reproduce, distribute, share, sell, sublicense, modify or create derivative works from any digital product without our prior written permission.
6.3 No Refunds on Digital Products
Due to the instant digital nature of our ebooks and workbooks, all sales are final and non-refundable once the download has been accessed. This does not affect any rights you may have under the Australian Consumer Law.
6.4 Technical Issues
If you experience a genuine technical issue accessing your digital product, please contact us at admin@pureheartcentre.com within 7 days of purchase and we will work to resolve the issue promptly.
7.1 Session Types
Private sessions are available in person on the Gold Coast, online via video call or by phone. The format and duration of each session type is described on the relevant page of our Website.
7.2 Cancellation and Rescheduling — Private Sessions
We understand that life is unpredictable. Our cancellation and rescheduling policy for private sessions is as follows:
More than 48 hours notice — You may cancel or reschedule your session without penalty. Any payment made will be credited toward a future session.
24 to 48 hours notice — A cancellation fee of 50% of the session fee applies. You may reschedule without penalty.
Less than 24 hours notice or non-attendance — The full session fee is forfeited. No credit or refund will be issued.
Cancellation requests must be made in writing by email to admin@pureheartcentre.com or via the booking platform through which the session was booked.
7.3 Practitioner Cancellations
In the unlikely event that a practitioner needs to cancel or reschedule your session, we will provide as much notice as possible and offer you the next available appointment or a full refund of any payment made.
7.4 Lateness
If you arrive late to an in-person session or join late to an online session, the session will end at the originally scheduled time. The full session fee applies regardless of late arrival.
8.1 Registration
Registration for all workshops and education days must be completed in advance. Your place is secured only upon receipt of full payment or a confirmed deposit where applicable.
8.2 Cancellation and Rescheduling — Workshops and Education Days
More than 14 days notice — Full refund less a AUD25 administration fee, or transfer to a future date at no charge.
7 to 14 days notice — 50% refund, or transfer to a future date subject to availability.
Less than 7 days notice or non-attendance — No refund. Transfer to a future date may be considered at Pure Heart Centre's discretion in exceptional circumstances.
8.3 Minimum Numbers
Pure Heart Centre reserves the right to cancel or postpone a workshop or education day if minimum participant numbers are not met. In this event, all registered participants will receive a full refund or the option to transfer to an alternative date.
8.4 Children's Programs
For the Heartful Kids Day and any other programs involving children under 18, a parent or legal guardian must complete registration on behalf of the child. By registering a child for a Pure Heart Centre program, the parent or guardian confirms that:
They have the authority to consent to the child's participation
The program is appropriate for the child's current needs and circumstances
They will be available by phone for the duration of the program in case of emergency
They accept full responsibility for the child's transport to and from the venue
9.1 Deposits
All retreat and immersive experience bookings require a non-refundable deposit to secure your dates, location and all retreat arrangements. Deposit amounts are as specified on the relevant retreat page of our Website.
9.2 Non-Refundable Deposits
Deposits are strictly non-refundable in all circumstances. This is because deposits are used to secure accommodation, curate your bespoke experience and commit the time and resources of the Pure Heart Centre team to your retreat.
9.3 Balance Payment
The remaining balance for all retreats and immersive experiences is due 7 days prior to the retreat commencement date. Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of your deposit.
9.4 Cancellation by Client — Retreats
More than 60 days notice — Balance refunded in full. Deposit forfeited.
30 to 60 days notice — 50% of total retreat investment refunded. Deposit forfeited.
Less than 30 days notice or non-attendance — No refund of any amount paid. In exceptional circumstances a credit toward a future retreat may be offered at Pure Heart Centre's sole discretion.
9.5 Cancellation by Pure Heart Centre — Retreats
In the event that Pure Heart Centre cancels a retreat for reasons within our control, all payments including the deposit will be refunded in full. In the event of cancellation due to circumstances beyond our control (including but not limited to natural disaster, pandemic, government restriction or serious illness of a key facilitator), we will offer a transfer to an alternative date or a credit toward future services. Refunds in these circumstances will be considered on a case-by-case basis.
9.6 Bespoke Nature of Retreats
All retreat and immersive experiences at Pure Heart Centre are completely bespoke and designed specifically for each individual or partnership. A significant amount of preparation work is completed by our team before your retreat begins. This is reflected in our cancellation policy and in the non-refundable nature of deposits.
9.7 Accommodation
Where accommodation is included in your retreat package, it is arranged by Pure Heart Centre on your behalf at a carefully selected Gold Coast location. Specific accommodation details will be provided upon confirmation of your booking. Pure Heart Centre is not responsible for any issues arising from the accommodation provider's services beyond our direct control.
Where accommodation is not included in your retreat package, you are responsible for your own accommodation arrangements. Pure Heart Centre is happy to provide recommendations upon request.
10.1 Self-Guided Programs
All practitioner training and certification programs offered by Pure Heart Centre are self-guided — meaning you complete the coursework in your own time and at your own pace. Practical components are included within each program and must be completed to the satisfaction of the program facilitator before certification is granted.
10.2 Certification Requirements
Certification is granted only upon full completion of all required coursework, practical components and any assessment or evaluation required by the program. Pure Heart Centre reserves the right to withhold certification where program requirements have not been met to the required standard.
10.3 Cancellation and Refunds — Training Programs
Once access to a self-guided training program has been granted, refunds are not available. This is because access to the program materials is provided immediately upon payment. This does not affect any rights you may have under the Australian Consumer Law.
10.4 Use of Certifications
Upon completion of a Pure Heart Centre certification program, you are permitted to reference your certification in your professional practice in a manner that is accurate, honest and not misleading. You may not represent yourself as affiliated with, endorsed by or operating under the Pure Heart Centre name without our prior written permission.
11.1 Subscription
The Sunday Reiki Healing Circle is an ongoing subscription service. Your subscription begins on the date of your first payment and continues on a recurring basis until cancelled.
11.2 Cancellation of Subscription
You may cancel your Sunday Reiki Healing Circle subscription at any time by contacting us at admin@pureheartcentre.com. Cancellations will take effect at the end of the current billing period. No partial refunds are available for unused periods within a billing cycle.
11.3 Nature of Service
The Sunday Reiki Healing Circle is a distant energy healing and community support service. It is not a medical, psychological or psychiatric service and is not intended to replace professional health care. Pure Heart Centre makes no guarantee of specific outcomes from participation in the Healing Circle.
12.1 Not a Medical or Mental Health Service
The services offered by Pure Heart Centre — including private sessions, workshops, education days, retreats, immersions and certification programs — are personal development, emotional healing and educational services. They are not medical, psychiatric or clinical psychological services and are not intended to replace professional medical, psychiatric or psychological care.
12.2 Scope of Practice
All practitioners at Pure Heart Centre operate within their individual scopes of practice. Where a client's needs fall outside the scope of practice of any Pure Heart Centre practitioner, we will always refer appropriately to a qualified professional.
12.3 Not for Crisis Situations
Pure Heart Centre services are not appropriate for individuals who are currently experiencing a mental health crisis, acute suicidal ideation, active family violence, acute psychosis or any other acute psychiatric emergency. If you or someone you know is in immediate danger, please contact emergency services on 000 or the Lifeline crisis support line on 13 11 14.
12.4 Children's Services
Pure Heart Centre children's programs, including the Heartful Kids Day, are educational and personal development experiences. They are not therapeutic interventions and are not designed to replace professional psychological, psychiatric or behavioural support for children with significant support needs.
13.1 Ownership
All content on the Pure Heart Centre Website and in our products and programs — including text, images, audio, video, ebooks, workbooks, meditations, frameworks, methodologies, course materials and branding — is the intellectual property of Pure Heart Centre and its respective creators and is protected by Australian and international copyright law.
13.2 Permitted Use
You may access and use our Website content for your own personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, transmit, display, perform, create derivative works from or otherwise exploit any Pure Heart Centre content without our prior written permission.
13.3 The Conscious Energy Evolution Framework and Pure Heart Connection Method
The Conscious Energy Evolution Framework and the Pure Heart Connection Method are the proprietary methodologies of Moira Williams and Pure Heart Centre. These frameworks may not be reproduced, taught, licensed or commercialised without the prior written permission of Pure Heart Centre.
13.4 Practitioner Use
Practitioners who have completed a Pure Heart Centre certification program are granted a limited, non-exclusive, non-transferable licence to apply the relevant methodology in their own private practice. This licence does not extend to teaching, training or certifying others in the methodology without separate written authorisation from Pure Heart Centre.
13.5 Testimonials
By submitting a testimonial or review to Pure Heart Centre you grant us a non-exclusive, royalty-free, perpetual licence to use your testimonial in our marketing materials, Website and social media channels. We will always seek your permission before using a testimonial with your name attached.
14.1 Client Confidentiality
Pure Heart Centre practitioners hold all client information in strict confidence. Information shared in private sessions, retreats or group programs is held confidentially in accordance with our Privacy Policy and the ethical standards of each practitioner's professional framework.
14.2 Limits of Confidentiality
Confidentiality has limits under Australian law. Pure Heart Centre practitioners are required to breach confidentiality where:
There is a serious and imminent risk of harm to you or to another person
We are required to do so by law or court order
You provide explicit consent for information to be shared
Where a breach of confidentiality is necessary, we will always endeavour to discuss this with you first unless doing so would increase the risk of harm.
14.3 Group Programs
Where personal information is shared within a group workshop, education day or retreat setting, all participants are asked to respect the confidentiality of what is shared in the room. Pure Heart Centre cannot be held responsible for breaches of confidentiality by other participants.
By participating in any Pure Heart Centre service, you agree to:
Take full responsibility for your own physical, emotional and psychological wellbeing before, during and after any session, program or retreat.
Disclose any relevant health, psychological or safety information to your practitioner prior to commencing services where it may affect the appropriateness or safety of those services.
Engage with all services in good faith, with honesty and with genuine respect for the practitioners and other participants.
Follow all reasonable instructions provided by Pure Heart Centre practitioners during sessions, programs and retreats.
Behave with courtesy, respect and care toward all practitioners, staff and fellow participants at all times.
Comply with all venue rules and any specific guidelines provided for individual programs and retreats.
Ensure that any minor in your care who is participating in a Pure Heart Centre program is appropriately supervised and supported before and after the program.
Pure Heart Centre may photograph or record workshops, education days, events and retreats for documentation and marketing purposes. You will always be notified in advance of any photography or recording. You may opt out at any time by informing your facilitator.
You may not photograph, audio record or video record any Pure Heart Centre session, program, workshop, retreat or event without the prior written permission of Pure Heart Centre and the consent of all other participants present.
Where services are provided through Events with Heart by Jess Lee Larsen, additional terms specific to event coordination and styling may apply. These will be provided separately at the time of engagement with Events with Heart. In the event of any inconsistency between those terms and these Terms of Service, the specific Events with Heart terms will prevail in relation to event services.
18.1 Acceptable Use
You agree to use the Pure Heart Centre Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the Website.
18.2 Prohibited Conduct
You must not use our Website to transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene or otherwise objectionable. You must not attempt to gain unauthorised access to any part of our Website or its related systems.
18.3 Website Availability
We do not guarantee that our Website will be available at all times or that it will be free from errors, viruses or other harmful components. We reserve the right to suspend, modify or discontinue the Website at any time without notice.
18.4 Third-Party Links
Our Website may contain links to third-party websites. These links are provided for your convenience only. Pure Heart Centre does not endorse, control or accept responsibility for the content of any third-party website.
To the extent permitted by Australian law, Pure Heart Centre provides all services on an "as is" and "as available" basis without warranty of any kind, express or implied. We do not warrant that our services will meet your specific requirements or that any particular outcome will result from your participation in our programs, sessions or retreats.
Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law, including the consumer guarantees that cannot be excluded by law.
20.1 General Limitation
To the fullest extent permitted by law, Pure Heart Centre's total liability to you in connection with any claim arising from or in connection with these Terms or our Services shall not exceed the amount you paid for the specific service giving rise to the claim.
20.2 Exclusion of Consequential Loss
To the fullest extent permitted by law, Pure Heart Centre shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of income, loss of profits, loss of data or loss of opportunity, arising from your use of our Website or Services.
20.3 Australian Consumer Law
Nothing in this clause limits or excludes any liability that cannot lawfully be limited or excluded under the Australian Consumer Law or any other applicable legislation.
You agree to indemnify, defend and hold harmless Pure Heart Centre, its practitioners, staff, contractors and agents from and against any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, your use of our Services or your violation of any applicable law or the rights of any third party.
Pure Heart Centre shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disaster, pandemic, government action, power failure, internet outage or serious illness of a key practitioner.
In such circumstances, we will use reasonable endeavours to notify you as soon as possible and to reschedule or otherwise accommodate your booking. Where rescheduling is not possible, a credit toward future services will be offered. Refunds in force majeure circumstances will be considered on a case-by-case basis in accordance with our obligations under the Australian Consumer Law.
23.1 Informal Resolution
If you have a concern or complaint about our Services, we encourage you to contact us directly in the first instance at admin@pureheartcentre.com. We take all feedback seriously and are committed to resolving concerns promptly and fairly.
23.2 Formal Complaints
If we are unable to resolve your concern informally, you may lodge a formal complaint with:
Queensland Office of Fair Trading Website: www.fairtrading.qld.gov.au Phone: 13 74 68 Australian Competition and Consumer Commission (ACCC) Website: www.accc.gov.au Phone: 1300 302 502 23.3 Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
Pure Heart Centre reserves the right to update or modify these Terms of Service at any time. When we make significant changes we will update the "Last updated" date at the top of this document and, where appropriate, notify subscribers by email.
Your continued use of our Website or Services following any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
If any provision of these Terms is found to be unlawful, void or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
These Terms, together with our Privacy Policy and any specific program or retreat terms provided to you at the time of booking, constitute the entire agreement between you and Pure Heart Centre with respect to your use of our Website and Services and supersede all prior agreements, representations and understandings.
If you have any questions about these Terms of Service, please contact us:
Pure Heart Centre Gold Coast, Queensland, Australia Email: admin@pureheartcentre.com Website: www.pureheartcentre.com
These Terms of Service were prepared for Pure Heart Centre and reflect the requirements of the Australian Consumer Law, the Competition and Consumer Act 2010 (Cth) and the laws of Queensland, Australia. They are intended as a genuine, transparent and legally sound statement of the terms governing your engagement with Pure Heart Centre. They do not constitute legal advice. Pure Heart Centre recommends seeking independent legal advice if you have specific legal concerns about your obligations or rights.